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Chatbot analytics support enterprise scalability, universal security, real-time training, increased adoption, and improved ROI through incremental employee productivity and customer success. Some metrics include: tasks performed, alert notifications sent, number of sessions, average session time etc
https://blog.kore.ai/powerful-bot-analytics-lead-to-intelligent-chatbots
you will learn about the top 5 AI chatbot metrics to track better user experience and provide excellent customer support.
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