Virtual Assistants in IVRs: How They Pacify Angry Customers and Improve Customer Satisfaction

Learn how conversational AI is considered one of the most important customer support trends. Three in four customers now prefer dealing with a virtual agent. A growing body of research has shown that many companies have saved billions of dollars by integrating AI-powered virtual assistants into their call centers. #ConversationalAI #SmartIVR #VirtualAssistants #CallCenterAutomation #SentimentAnalysis #CustomerSupport

https://blog.kore.ai/virtual-assistants-in-ivrs-how-they-pacify-angry-customers-and-improve-customer-satisfaction