How AI Enabled Virtual Assistants/Chatbots are Fueling the Growth of Conversational Commerce

Conversational commerce offers an approach where customers voice their requirements via speech or text, and the virtual assistant/bot determines the best channel and routes the inquiry to get answers to the customer’s question or to resolve the problem. #ConversationalCommerce #Chatbots #VirtualAssistants #NLP #CustomerEngagement

https://blog.kore.ai/how-ai-enabled-chatbots-are-fueling-the-growth-of-conversational-commerce