How Conversational AI is Driving the Future of IT Service Management

Whether it’s an AI-powered chatbot or a chatbot with voice assistant, intelligent virtual assistants (IVAs) have already made their way into our personal lives. What’s even more interesting is the pace at which they are being adopted across enterprises and industries, and how they are transforming the various business processes in turn.
https://blog.kore.ai/how-conversational-ai-is-driving-the-future-of-it-service-management