How Customer Experience Gets a Boost with AI-powered Bots

Conversational AI solutions such as chatbots use natural language processing technologies to transform the way customers interact with brands. They reduce the communication bottlenecks between people, systems & things by replacing IVR and GUI-based interactions with natural human-like conversations

https://blog.kore.ai/how-customer-experience-in-e-commerce-gets-a-boost-with-ai-bots