How Human Agents and Chatbots are set to Enhance Customer Experience in Contact Centre in 2019

Conversational AI is a key component to enhance the customer experience & reduce the operational cost for contact centers. Kore.ai helps enterprises transform conventional contact centers into cognitive contact centers, enabling a unified omni-channel experience.

https://blog.kore.ai/how-human-agents-and-chatbots-are-set-to-enhance-customer-experience-in-contact-centre-in-2019